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Using scanner model ds560 Doc Cap Pro v. 2.00.03. Epson

Customer Question
Using scanner model ds560...

Using scanner model ds560 Doc Cap Pro v. 2.00.03

Technician's Assistant: What's the make/model number of your printer? How old is it?

Epson ds560 two years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It appears that problem happened after I downloaded an update

Submitted: 10 months ago.Category: Printers
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Answered in 11 minutes by:
10/4/2017
Technician: Jason Jones, Technician replied 10 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,460
Experience: 10+ years work experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

Please, note that you can click Reply to Expert to reply to me. A rating is only needed when we are finished.

What problem appeared after you downloaded an update?

I will be standing by, looking forward to your response.
Thank you,
Jason

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