Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Just got my epson wf-3620 out of 6 months storage turn on…

Customer Question
Just got my epson...

Just got my epson wf-3620 out of 6 months storage turn on and it gives code 0x97 and doesn't respond to attempts to reset. Not connected to wifi or computer yet

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

About 3 years old epson workforce wf-3620

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc, windows 10 Was previously on a WIFI

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I took it out of the box. plugged it in and attempted to print a maintenance report Since then i have attempted to reset using various methods found online

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that i can think of

Submitted: 10 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
10/4/2017
Technician: Michelle, Printer Expert replied 10 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,072
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

were the ink cartridges inserted while in storage or you have inserted them today

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a Epson, Workforce WF 3620. When I try to make a copy
I have a Epson, Workforce WF 3620. When I try to make a copy I get error code 0x97. Can you help me? I have turned it of on a lot of times, no luck. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
206 satisfied customers
We got a new HP computer with Windows 10 and when we hooked
We got a new HP computer with Windows 10 and when we hooked up our Epson workforce WF 3620 we couldn't print or scan documents. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Stop printing,epson, workforce wf-3620. Epson. Just started.
stop printing,epson, workforce wf-3620 JA: What kind of computer or device are you printing from? Customer: epson JA: How long has this been going on with your WorkForce? Customer: just started JA: Wh… read more
Mohammad Hossain
Mohammad Hossain
BS in Computer Information Management
20 satisfied customers
I HAVE EPSON WORKFORCE WF-3620. PRINTER ERROR KEEPS COMING
I HAVE EPSON WORKFORCE WF-3620. PRINTER ERROR KEEPS COMING UP. ERROR CODE 0x97. FOLLOWING INSTRUCTIONS BUT DOES NOT CLEAR. WHAT SHOULD I DO? … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
How to fix Error Code:0x97? Epson WorkForce WF-3620. About 3
How to fix Error Code:0x97? JA: What's the make/model number of your printer? How old is it? Customer: Epson WorkForce WF-3620. About 3 years old. JA: What kind of computer are you printing from (Mac … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
94 satisfied customers
I bought a new WF3620 and I don't know how to dowload the
I bought a new WF3620 and I don't know how to dowload the drivers. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
The WorkForce-3620 printer keeps showing a Printer Error
The WorkForce-3620 printer keeps showing a Printer Error message directing me to turn the power off and then back on again. That doesn't help, and I can't eliminate the message, even after unplugging … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
At first the black ink was printing fully, I was getting
At first the black ink was printing fully, I was getting smudge pages and unreadable print. Some words you could read and others not. I changed the black ink cartridge with no positive results. Now I … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Epson WF 3620 printer has error message 0x97, 2 years.
Epson WF 3620 printer has error message 0x97 JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model? Customer: 2 years. Workforce WF-3640 JA: What kind of computer … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I am trying to set up a new Epson workforce WF-3620--I keep
I am trying to set up a new Epson workforce WF-3620--I keep getting an error code 0xE5--I have tried to close and restart 4 times and I keep getting the same error code--thanks … read more
Mr.Med
Mr.Med
1,225 satisfied customers
My printer shows a "error code 0x97" EPSON precisioncore
my printer shows a "error code 0x97" JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine? Customer: EPSON precisioncore Workforce WF-3620 JA: Wh… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Epsom WF-3620 with Ox97 error code, Code is 0x97 and it's an
2 PC's one hard wire other network both Windows 7 (64) … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Trying to start a new WF-3620 printer. Went through set date
Trying to start a new WF-3620 printer. Went through set date and time on screen and get an error report Error code 0xE8 … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
Our Epson Workforce 7610 has not been able to print colors
our Epson Workforce 7610 has not been able to print colors for awhile. We … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I've got a 0x97 msg error with my EPSON WF-7620, 17 MONTHS
Hello , i've got a 0x97 msg error with my EPSON WF-7620 … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
My printer doesn't print anymore... the error is 0x97, one
my printer doesn't print anymore... the error is 0x97 … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
I have an Epson WorkForce Pro WF-4630 All-in-One Printer. If
I have an Epson WorkForce Pro WF-4630 All-in-One Printer. If I try to perform any of the printing tests from the printer itself (I've disconnected it from my PC, I get the error message on it's little… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Oh Hi Louie, I am getting an error code 0x9D on my Epson Workforce
Oh Hi Louie, I am getting an error code 0x9D on my Epson Workforce WF-3620. It's brand new.… read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x