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I am trying to print on Hahnemuhle 310 gsm inkjet paper and…

Customer Question
Hi I am trying...

Hi I am trying to print on Hahnemuhle 310 gsm inkjet paper and the paper won't go through. I have Epson XP 410 printer. Can you help?

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

'Expression' Home XP-410, probably 5 yrs old.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac OSX El Capitan

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I haven't tried this paper until now. But I also tried a photo paper and that didn't go through either. It says Out of Paper

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just want to be able to use this paper!

Submitted: 10 months ago.Category: Printers
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Answered in 6 hours by:
10/4/2017
Technician: jeffreybongers, Engineer replied 10 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,019
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

So to clarify have you tried updating the drivers and firmware of the Epson XP 410 printer?

Waiting for your reply,

Kind regards,

Jeffrey

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Customer reply replied 10 months ago
Hi I do want help but not with printer now until Friday. I'll try again.
Technician: jeffreybongers, Engineer replied 10 months ago

I understand.

Please message me through here when you are available.

Kind regards,

Jeffrey

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