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Hp envy 4502 keeps "jamming" even though there is nothing…

Customer Question
Hp envy 4502 keeps...

Hp envy 4502 keeps "jamming" even though there is nothing jamming it

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

Hp envy 4502 ... about 3 years I think

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc windows 7 64bit

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just noticed it today

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Checked inside, no jam, no bunched up papers

Submitted: 7 months ago.Category: Printers
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Answered in 4 minutes by:
10/4/2017
Technician: Sudipto, Engineer replied 7 months ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,047
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Technician: Sudipto, Engineer replied 7 months ago

Please reply me back, when you want to continue.

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Customer reply replied 7 months ago
What you got?
Customer reply replied 7 months ago
Walk me through it
Technician: Sudipto, Engineer replied 7 months ago

Do you get any error message on the printer?

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Customer reply replied 7 months ago
Just says Paper Jam
Technician: Sudipto, Engineer replied 7 months ago

Please watch the complete video from the link below and let me know if you did each and everything shown on the video or not?

https://www.youtube.com/watch?v=t0bYgBz0epU

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Customer reply replied 7 months ago
that was the first video I looked at before looking for help.
Technician: Sudipto, Engineer replied 7 months ago

OK, did you restarted the printer?

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John, Computer Science Engineer
Category: Printers
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