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Can't scan to my Asus computer. I can print using the USB…

Customer Question
Can't scan to my...

Can't scan to my Asus computer. I can print using the USB cable

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

HP Photosmart C4780 maybe 10 years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

It is the latest Microsoft OS

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I never tries to scan before. Previously I merely used the photosmart to print and copy

Submitted: 10 months ago.Category: Printers
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Answered in 5 minutes by:
10/3/2017
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,245
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message when scanning?
Please reply at the box below. Thank you,

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Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

Do you have the program called HP Scan or HP Solution Center on your computer? If yes, can you scan with those program(s)?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

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Customer reply replied 10 months ago
Itsays wireless not connected
I don't have either of those programs on my computer
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

Do you have the printer's CD disk that you can use to install?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

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Customer reply replied 10 months ago
My Asus computer does not have a CD slot and I have no disc
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

I'm sorry. You can use the download. I'm looking for it; please wait a few minutes. Thank you,

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Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

Here is the solution:

- Disconnect the printer's USB cable from the computer for now.

- Click on the website below:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-photosmart-c4700-all-in-one-printer-series/3794613/model/3794614/swItemId/mp-109702-3

, there, click on Download Now in order to download the HP Photosmart C4700 All-in-One Printer series Full Feature Software and Driver

, once downloading is finished, then open / run the download file called PS_AIO_06_C4700_140_408-5... in order to install it.

- Once the installation is finished successful, then you should get the program HP Solution Center (or HP Scan) on your computer, so you can use that program for scanning.

- Also, if you'd like to, I can connect remotely to your computer, so that I can install / fix the scanning issue directly and quickly on your computer for you. Please let me know your option.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further; we guarantee our service. Thank you.

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Technician: Viet - Printer Tech, Printer Technician replied 10 months ago
Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

How is it going?

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

If you'd like to, I can also connect remotely to your computer, so that I can fix the scanning issue directly and quickly on your computer for you.

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

How is it going?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further; we guarantee our service. Thank you.

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Viet - Printer Tech
Viet - Printer Tech, Printer Technician
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Experience: Troubleshoot printers, scanners, etc.

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