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I have a wireless printer but my computer is not recognizing…

Customer Question
I have a wireless...

I have a wireless printer but my computer is not recognizing it and will not print

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

It is a Cannon MG3520

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

HP laptop

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

We just moved and since then I have not been able to print

Submitted: 10 months ago.Category: Printers
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Answered in 1 minute by:
10/3/2017
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,168
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Did you get a new internet modem / router device?
Have you tried to reinstall the printer's driver / software?

Please reply at the box below. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

What's the make / model of your internet modem / router device?

Does your laptop computer have Windows XP, Vista, or 7 or 8 or 10?

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Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

Do you also have a USB printer cable?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
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