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New Kyocera printer M3550 is printing from Micro soft

Customer Question
New Kyocera printer M3550...

New Kyocera printer M3550 is printing from Micro soft Outlook emails as two sided. Can;t get it to default to one side per page

Technician's Assistant: Can you guesstimate how old your Kyocera is? And just to clarify, what's the exact model?

Purchased 6 months ago but just installed --ECOSYS M3550idn

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Dell PC, Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Since installed a week ago but most emails message being printed are only one page ---discovered this week on the longer ones that it comes out as two sided

Submitted: 10 months ago.Category: Printers
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Answered in 5 minutes by:
10/3/2017
Technician: Kamil Anwar, Technician replied 10 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,068
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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