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I have an HP all in one 22-b022 computer I am locked out of…

Customer Question
I have an HP...

I have an HP all in one 22-b022 computer I am locked out of my windows log in and don't remember my last password. How to I get in to change it

Technician's Assistant: What's the make/model number of your printer? How old is it?

Its the computer not the printer

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC Windows 10 professional

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just today it said my password ***** I ususlly log in with a pin number so I don't remember the password

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't have a password ***** disk

Submitted: 10 months ago.Category: Printers
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Answered in 5 minutes by:
10/3/2017
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,168
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please reply at the box below. Thank you,

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Customer reply replied 10 months ago
no
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

I'm sorry. Click on the PIN icon option under Sign-in options, then does it let you enter your PIN?

Please reply at the box below. Thank you,

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Customer reply replied 10 months ago
I cant let you remote in as I cant get passed the password *****
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

OK. Click on the PIN icon option under Sign-in options, then does it let you enter your PIN?

Please reply at the box below. Thank you,

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Customer reply replied 10 months ago
no I have to enter the password ***** which I don't remember
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

I'm sorry. In order to get your data / files, you would need to get the hard drive out from your computer, then connect it to another working computer with an external USB hard drive adapter. Once that is done, then you can reset the computer. Thank you.

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Customer reply replied 10 months ago
impossible Its an all in one
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

Yes, it's difficult, but it's possible, you would have to disassemble the computer. Unless you want to reset it now. Thanks.

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Customer reply replied 10 months ago
I will loose all my programs if I reset
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

Yes, but you can reinstall your programs, but you will lose all data, such as documents, pictures, etc., unless you have backup.

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Customer reply replied 10 months ago
not really I don't think you can help me but thanks
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

I'm sorry. Password ***** ***** security / privacy protection. Let me open this issue to other experts for any other suggestion. Thank you.

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Customer reply replied 10 months ago
ok
I read something about creating an HP password ***** disk
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

Actually, let me try to see if we can get your data.

Do you have an external USB hard drive?

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Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

I believe I can retrieve your data / files. Please let me know when you are back, so we can continue.

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Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

It looks like you are not there. We can schedule another time.

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Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further; we guarantee our service. Thank you.

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