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Just installed epson et 16500. Most apps now don't give two…

Customer Question
Just installed epson et...

Just installed epson et 16500. Most apps now don't give two sided printing as an option

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

Brand new, likely 2016 build.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac OS 10.12.6

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Printer is new, problem preens since initial setup

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Model number is ***** ET-16500

Submitted: 11 months ago.Category: Printers
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Answered in 4 hours by:
10/3/2017
Technician: Electronics Pete, Engineer replied 11 months ago
Electronics Pete
Category: Printers
Satisfied Customers: 20,829
Experience: HNC Computing; Large format and multifunction printer expert
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Electronics Pete, Engineer replied 11 months ago

You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up menu on the print window.

Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network. This screen may be different, depending on the version of OS X you are using.

Have you tried installing the latest MacOS driver for the ET-16500 from the Epson website?

There is also an important firmware update for the printer itself, which should be installed:

https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-16500/s/SPT_C11CF49201

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Customer reply replied 11 months ago
Ok, I had already done that. The option of two sided printing is not given, in the print menu from any application.
Technician: Electronics Pete, Engineer replied 11 months ago

What application are you trying to print from?

What all other applications have you tried printing from? DO any apps show the option?

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Customer reply replied 11 months ago
I’ve tried safari, pages, preview, adobe reader and my Telus EMR program. No applications give 2 sides printing as an option
Technician: Electronics Pete, Engineer replied 11 months ago

Go to System Preferences -> Printers and Scanners -> Choose your Printer -> Settings -> Options -> Tick the Duplexer.

Then when you print preview a document, go to Layout and let me know if the two sided option is now enabled?

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Customer reply replied 11 months ago
Sorry. There is no duplexer option.
Technician: Electronics Pete, Engineer replied 11 months ago

When you go to the Printer Settings, what do you see? Do you see Options & Supplies?

If you click on it, is there a check box for duplex showing?

If not, then the driver you are using does not support duplex printing.

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