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I got one printer from amazon and I got it this afternoon,

Customer Question
I got one printer...

I got one printer from amazon and I got it this afternoon, my problem is that I do not know how to install the cartridge.

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

My printer model is pxma mx490 series

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc acer window 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I just got the machine this afternoon

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

My only problem is that I do not know how to insert the cartridge

Submitted: 10 months ago.Category: Printers
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Answered in 2 minutes by:
10/2/2017
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,214
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,

I'm sorry about the issue. Please click on the website below for full instructions / illustrations on how to install the ink cartridges for your printer:

https://support.usa.canon.com/kb/index?page=content&id=ART100319&actp=search&viewlocale=en_US&searchid=1506983650987

Please reply at the box below to continue. Thank you.

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

If needed, please click on the website below for video instructions:

https://www.youtube.com/watch?v=eVy1zZ_uAG8

, and/or at

https://www.youtube.com/watch?v=fdlKWoBW32k

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

Note: If you need the printer's driver / software, then please click on the website below:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-series-inkjet/mx492?tab=drivers_downloads

, then there, download and install the item MX490 series MP Drivers Ver. 1.02 (Windows).

- Do you still need help with your printer and/or with anything else?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

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Viet - Printer Tech
Viet - Printer Tech, Printer Technician
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Satisfied Customers: 41,214
41,214 Satisfied Customers
Experience: Troubleshoot printers, scanners, etc.

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