Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a brother HL 4040CN printer that is printing smeared…

Customer Question
Hello, I have a...

Hello, I have a brother HL 4040CN printer that is printing smeared colored copies. I have cleaned the drums but it didn't help

Technician's Assistant: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?

Approx 2008 brother HL -4040CN

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Dell PC windows 7

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just happened after changing magenta color cartridge. Haven't been able to use it since

Submitted: 10 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 15 minutes by:
10/2/2017
Technician: jeffreybongers, Engineer replied 10 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,020
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you tried updating the drivers and firmware of the Brother HL 4040CN printer?

Waiting for your reply,

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 10 months ago
No but this just started after changing a color cartridge
Technician: jeffreybongers, Engineer replied 10 months ago

I understand.

This could be of older drivers and firmware.

Are you able to update these?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Technician: jeffreybongers, Engineer replied 10 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

Ask Your Own Printers Question
Customer reply replied 10 months ago
No if you think I need to replace the drives etc then I won’t know if this was the reason until I do that right?
Technician: jeffreybongers, Engineer replied 10 months ago

Yes, correct.

You can download the drivers from here: http://support.brother.com/g/b/downloadtop.aspx?c=us&lang=en&prod=hl4040cn_all

It would be greatly appreciated to rate me after this conversation. The rating can be done in the top of this screen.

Please let me know how this goes.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Technician: jeffreybongers, Engineer replied 10 months ago

Do you still need assistance regarding this problem?

It would be greatly appreciated to rate me after this conversation. The rating can be done in the top of this screen.

Waiting for your reply,

Kind regards,
Jeff

Ask Your Own Printers Question
Technician: jeffreybongers, Engineer replied 10 months ago

.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask jeffreybongers Your Own Question
jeffreybongers
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,020
1,020 Satisfied Customers
Experience: Many years repairing and troubleshooting printers and photocopiers.

jeffreybongers is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My HL-3045CN printer is printing streaks, It is a Brother
It is a Brother HL-3045CN laser printer. It is about 4 years old … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I have a Brother 4040CN printer, and I get black spots along
I have a Brother 4040CN printer, and I get black spots along one side of the printed pages. Seems as if a roller or something needs replaced. Can you help? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have obtained two black drums from Supplies Outlet and
I have obtained two black drums from Supplies Outlet and also changed ink and am still getting black lines on my documents. The suggested that I re calibrate the drum & printer. I don't know how to do… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Brother MFC 9320cw: Making a loud grinding noise whenever I
Brother MFC 9320cw: Making a loud grinding noise whenever I turn it on or when I try to print … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I receive the Message drum error on the tab on each colour.
I receive the Message drum error on the green tab on each colour. Printer is: Brother HL 4040CL. I have tried to clean the different machine components inside without any success. Can you help me, Ola… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
PRINTER - MFC-9840CDW A few months ago, toner life end for
PRINTER - MFC-9840CDW A few months ago, toner life end for a magenta cartridge. Replaced as usual. 3-4 days later...toner low for the new cartridge....took it out and rolled it back and forth to make … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
my canon 2020 is smearing or streaking across the page printing
my canon 2020 is smearing or streaking across the page printing black what could be causing this? George… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
How can I improve pale print color when I use 3rd party toner
How can I improve pale print color when I use 3rd party toner kit (not changing drum , fill in powder) and and solve frequent paper jamming problem in laser printer Brother 2140 which consistently get… read more
TechGuy
TechGuy
Vocational, Technical or Trade Scho
373 satisfied customers
I recently refilled the print cartridges on my Brother
I recently refilled the print cartridges on my Brother 4040CN color laser printer. After refilling and re-setting the toner level switches I turned the printer on and printed. To my dismay the prints … read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
My HL-3040CN printer is not printing black prperly. The other
My HL-3040CN printer is not printing black prperly. The other colours are ok and print well, but the black looks like it is running out of ink and the edges are fuzzy. I have put in a new cartridge an… read more
Paul E
Paul E
Computer Engineer
Bachelor's Degree
240 satisfied customers
I have a BROTHERS Color Laser printer model HL 3040CN. The
I have a BROTHERS Color Laser printer model HL 3040CN. The color is not correct in a band about 1/2 inch wide right down the center of the page. I printed a test page. It has 4 lines of A's each a dif… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I bought a Brother HL-3070CW replaced the toner after approx.
I bought a Brother HL-3070CW replaced the toner after approx. 500 pages, now the print quality is like a poor photocopy. so i replaced the drum and this hasn't improved the quality at all… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Hi I have a brother HL 4040CN and have red streaks across
Hi I have a brother HL 4040CN and have red streaks across any colour pages that I print print. There have been 2100 pages in total printed, with 836 of these being in colour. The toner cartridges are … read more
Networking101
Networking101
Network/Security Administrator
Bachelor's Degree
422 satisfied customers
My brand new color printer (Brother HL 3040cn) is printing
My brand new color printer (Brother HL 3040cn) is printing a line vertically down all of my pictures!! mostly on the right side of the page. as if its NOT using blues and pinks on that one strip.. wha… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
brother HL-4040CN color laser printer- drum error message-
brother HL-4040CN color laser printer- drum error message- i have cleaned all four carridges, but still getting same error, anyone have any ideas? it will not print, continues to give drum error messa… read more
Northwest Andrew
Northwest Andrew
31 satisfied customers
Brother HL-4040CN, only prints in grey what should be in color,
Brother HL-4040CN, only prints in grey what should be in color, but printed a test page in color. How to correct?… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
My Brother HL-4040CN laser printer is reporting a drum error
My Brother HL-4040CN laser printer is reporting a drum error and is asking me to slide the green tabs on the cartridge ???… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a Dell 3000cn printer. I am having serious problems
I have a Dell 3000cn printer. I am having serious problems with colour images sticking to the fuser roller causing paper jams and producing a smudged looking print. Black text is absolutley fine, pin … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x