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I'm trying to copy a legal sized page. I selected the

Customer Question
I'm trying to copy...

I'm trying to copy a legal sized page. I selected the document size as legal, then paper source as cassette #2; then it says "the paper source setting is invalid". When is select "detail", there is no selection for "legal sized paper"

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

I bought this printer a few months ago. It is an PESON Workforce WF-3640.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC Windows 7 Home Premium

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I've never had to use legal size paper before now. I don't recall anything happening before this popped up.

Submitted: 10 months ago.Category: Printers
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Answered in 4 hours by:
10/2/2017
Technician: Sudipto, Engineer replied 10 months ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,158
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Technician: Sudipto, Engineer replied 10 months ago

Did you try other sources?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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