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When I print off documents a get horizontal streaking. when…

Customer Question
When I print off...

When I print off documents a get horizontal streaking. when I print off internet I get a much cleaner result

Technician's Assistant: What's the make/model number of your printer? How old is it?

Less than one year old. and its a workforce pro 4630

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Apple laptop OS X 10.8.5

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Last two weeks before that it was fine

Submitted: 10 months ago.Category: Printers
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Answered in 2 minutes by:
10/2/2017
Technician: John Lohr, Computer Hardware Engineer replied 10 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 786
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

Have you tried cleaning the print head at all?

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Customer reply replied 10 months ago
I have cleaned them twice
Technician: John Lohr, Computer Hardware Engineer replied 10 months ago

It can sometimes take up to 5 times to see results, could you run it a few more times please?

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Customer reply replied 10 months ago
ok I am running it again.
Technician: John Lohr, Computer Hardware Engineer replied 10 months ago

Please let me know the results

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Customer reply replied 10 months ago
fyi after i cleaned it three times i printed the"print nozzle check pattern" which printed very faintly and had drop out in the cyan and magetta mostly
Technician: John Lohr, Computer Hardware Engineer replied 10 months ago

How are the ink levels in the printer?

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Customer reply replied 10 months ago
75% and better
Customer reply replied 10 months ago
I am changing the yellow ink and cleaning the heads again.
Technician: John Lohr, Computer Hardware Engineer replied 10 months ago

Being that cleaning the print head through the printer did not work, you will need to manually try cleaning it. If that does not work, the print head is likely faulty. Being that your printer is less than a year old, do you know if the warranty is still active?

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Customer reply replied 10 months ago
How do I clean it manually?
Technician: John Lohr, Computer Hardware Engineer replied 10 months ago

You will need to purchase a cleaning kit to flush your print head. Here is a video:

https://www.youtube.com/watch?v=IszUNL7znds

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Customer reply replied 10 months ago
ok I am going to look for my warrantee paperwork. are we done here. and what do I owe?
Technician: John Lohr, Computer Hardware Engineer replied 10 months ago

You have already paid for our session, I just ask that you would rate my service.

If your printer is still under warranty that is the best route by far

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Technician: John Lohr, Computer Hardware Engineer replied 10 months ago

You should see an option at the top of your screen to leave a rating

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