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Error code 0xc6fd0023. It is printhead appears to be

Customer Question
Error code 0xc6fd0023 Technician's...

Error code 0xc6fd0023

Technician's Assistant: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?

Yes it is printhead appears to be missing, not detected, or incorrectly installed and it is an HP officejet pro x576 dw

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I'm just trying to get the printer to start up at this point

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I just got it from offer up and turned it on and thus is what I get

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I need to get this fixed

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
10/2/2017
Technician: Richard, Technician replied 11 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 48,248
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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