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My Officejet pro 8500A is jamming going through the duplex…

Customer Question
My Officejet pro 8500A...

My Officejet pro 8500A is jamming going through the duplex when I try to print a certificate on heavy paper. Is there any way to avoid the duplex unit?

Technician's Assistant: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?

Let me look it up...

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac, OS Sierra 10.12.6

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Model is A910; just tried it today. Everything was printing normally, both duplex and single print.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so

Submitted: 10 months ago.Category: Printers
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Customer reply replied 10 months ago
Are you still working on it?
Answered in 12 hours by:
10/2/2017
Technician: VanMagnus Systems, Engineer replied 10 months ago
VanMagnus Systems
Category: Printers
Satisfied Customers: 1,167
Experience: I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
Verified

Hello and thank you for choosing JA for your support needs. Happy to assist you with this issue.

Have you looked at the Dupler's Rollers?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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