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The cartridge gets stuck. Hp office jet all in onej3600. Not…

Customer Question
The cartridge gets stuck ...

The cartridge gets stuck

Technician's Assistant: What's the make/model number of your printer? How old is it?

Hp office jet all in onej3600

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Not sure i am not real good at this

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just happenend just quit

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I got new ink would like to know if there is as printer copier that uses ink 21 and 22 i could buy

Submitted: 10 months ago.Category: Printers
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Answered in 19 minutes by:
10/1/2017
Technician: Tech Ben, Information Systems Manager replied 10 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Printers
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Can you please reboot your printer. To Reboot :

1) Remove the Power cord from your printer.

2) Press and HOLD the Power Button for 60 seconds.

3) Plugin the Power Cord but do not release HOLD on Power Button.

4) Release Power Button HOLD.

5) Turn the device ON.

Thanks,

Kumar

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Technician: Tech Ben, Information Systems Manager replied 10 months ago

Please do let me know if the above solution worked. In case you need any other assistance, please do let us know.

Thanks,

Kumar

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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