Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Its a scanning pronlerm. HP Office Jet Pro 6830 e 3-4 yrs.

Customer Question
Its a scanning pronlerm ...

Its a scanning pronlerm

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

HP Office Jet Pro 6830 e 3-4 yrs

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Windows 10 on DellPC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

My HP Solution Center icon only brings me to a "not running" window.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I can scan and send a single sheet on my printer WITHOUT going thru the HP Solution Ctr, but for multiple pages I need something more

Submitted: 10 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 15 minutes by:
10/1/2017
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Trying to get to scan settings. No but it only scans to jpg
Trying to get to scan settings JA: Is there an error code on your printer when you try to scan? Customer: no but it only scans to jpg and i want pdf JA: When did you last update the printer driver sof… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
H. Its a HP office jet pro 6830. Lenovo Thinkpad. Nothing. I
H JA: What's the make/model number of your printer? How old is it? Customer: Hi: Its a HP office jet pro 6830 JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) ar… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
On hp solution center 30 "hp office jet j4500 series
On hp solution center 30 "hp office jet j4500 series Disconnected!" I use this feature to scan docs. I uninstalled hp sol center 30 and reinstalled hp office jet j4580 software thinking that would sol… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I have an HP Officejet Pro 8610. When I go to scan a 25 page
I have an HP Officejet Pro 8610. When I go to scan a 25 page document - it scans each page as a separate document. How do I change this so it scans it as one pdf?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I trying to scan a single two page document but it keeps
I trying to scan a single two page document but it keeps scanning as two separate single page documents. How do I correct it? … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
It is regarding my HP Printer 6830. HP 6830 office jet pro
it does not print stating issues with the printing head… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Hp office jet pro 6978 trying to print to it but says its
hp office jet pro 6978 trying to print to it but says its offline, but everything shows that it is on line … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
We need a manual for our hp 6830 all in one could we get one
We need a manual for our hp 6830 all in one could we get one sent to us … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I had to replace my router. Now I can get my computer to
I had to replace my router. Now I can get my computer to work with the and Office Jet pro inters. I have Office jet Pro . … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Its my scanner. How do I start a file, scan several pages to
Its my scanner. How do I start a file, scan several pages to it ? … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
HP office jet pro 6830 loaded on a new dell laptop, trying
HP office jet pro 6830 loaded on a new dell laptop, trying to scan but get message that no scanning software detected. inserted disk in optical drive but nothing happens I cannot find a command to ope… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
HP Desk Jet 6830 printer I bought a new Jet pack Verizon
HP Desk Jet 6830 printer I bought a new Jet pack for my Verizon internet. I changed its name. How do I change the name and password ***** my desk jet printer. I am using an HP Pavilion g series laptop… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
1 I can't eliminate an HP support page that keeps coming
1 I can't eliminate an HP support page that keeps coming back, even after the computer is shut down and restarted. There is NO button or X to remove it. 2I can't move from print both sides to print 1 … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Printer setting was that when I got ready to print, the
Printer setting was that when I got ready to print, the lsd screen showed only the word"Printing". Now it shows Copy Fax scan with various symbols underneath those words. When printing I usually click… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
i have an hp officejet pro 8500 scanner/printer. the problem
i have an hp officejet pro 8500 scanner/printer. the problem is with scanning multiple sheets. in the past it has worked fine. then some inconsistency. now, it copies fine from the laptop (apple masbo… read more
Printer Doctor
Printer Doctor
Technical Support Manager
Master\u0027s Degree
390 satisfied customers
I have a HP all in one Office Jet 6500 Wireless, and I dont
I have a HP all in one Office Jet 6500 Wireless, and I don't have information on scaning and e-mailing the document. I need to know how.… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a HP Office Jet Pro L7650 All In One and I have been
I have a HP Office Jet Pro L7650 All In One and I have been trying to scansome documents...the display tells me that I never set it up and I need to download the CD that came with it....I don't have i… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I want my HP Office Jet Pro 8500 to scan direct to my external
I want my HP Office Jet Pro 8500 to scan direct to my external hard drive on J:\ but it seems to scan just to C:\ which I do not want. I have been into HP Solution Centre and on scan shortcuts have se… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x