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Printing blank pages, ink levels are fine. Epson XP430. Mac,

Customer Question
Printing blank pages, ink...

Printing blank pages, ink levels are fine

Technician's Assistant: What's the make/model number of your printer? How old is it?

Epson XP430

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac, was printing ok when I first installed, just stopped did not change anything that i am aware of, did reinstall software, did not help

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Do not use real frequently so am guessing about a month

Submitted: 10 months ago.Category: Printers
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Answered in 4 minutes by:
10/1/2017
Technician: Shefin, Printer and Office Equip. Specialist replied 10 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,785
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please try cleaning the printhead two or three times. Follow the instructions in the link below.

https://files.support.epson.com/docid/cpd4/cpd43290/source/printers/source/ink_functions/tasks/xp420_424/cleaning_head_lcd_xp420_424.html

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>
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Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,785
6,785 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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