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I had a paper jam now it won't work gives error report.

Customer Question
I had a paper...

I had a paper jam now it won't work gives error report

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

MX479 got it about a year ago

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

My lap top is a HP running windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Last night and it was a paper jam

Submitted: 11 months ago.Category: Printers
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Answered in 4 hours by:
10/1/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Printers Question
Customer reply replied 11 months ago
since last night
Customer reply replied 11 months ago
ok it has been an hour since my last message. I need this printer in the morning
Customer reply replied 11 months ago
it give support code 5100
s
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Shefin, Printer and Office Equip. Specialist
Category: Printers
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