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I keep getting the error message 0x61011beb. 7500A. On pC it…

Customer Question
I keep getting the...

I keep getting the error message 0x61011beb

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

7500A

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

On pC it is an HP 7500A

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Distorted print image on picutes

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so

Submitted: 11 months ago.Category: Printers
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Answered in 5 hours by:
10/1/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Printers Question
Customer reply replied 11 months ago
The problem has been corrected by carefully cleaning the print head and contacts.
Thank you
Customer reply replied 11 months ago
No service is therefore required from you.
Customer reply replied 11 months ago
Why have I not heard from you? No fix for this problem has been received from Kris R. ???
Customer reply replied 11 months ago
if I had not corrected this problem myself, I would still have no functioning printer. And all that (nothing) for $31. ?
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Shefin, Printer and Office Equip. Specialist
Category: Printers
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