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I received an 0xf1 erro code on my epson eco-tank. 6 months.

Customer Question
I received an 0xf1...

I received an 0xf1 erro code on my epson eco-tank

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

6 months

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I was trying to print model et-2550

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Happened yesterday

Submitted: 7 months ago.Category: Printers
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Answered in 1 minute by:
10/1/2017
Technician: Ashik, Technician replied 7 months ago
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 12,154
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Error 0xF1 is indicates that print head not being able to completely pass from the left to right or right to left side during startup or operation. If anything is causing the print head to not travel completely from left to right during startup, this will cause the error code. Open the Printer cover and see if any plastic covers or tapes or paper pieces there obstructing the free movement of head. If so, remove them. Use a flashlight to check inside the printer.

Also take out the cartridge and put it back and check then. Turn off the printer, turn it back on and when it tries to move the head, unplug it. Then open the cover and gently push the head manually to left/right if it can't move freely. Don't push with excess force or it will break.

This is a mechanical problem not software glitch. If you don't find any plastics or other materials inside that is obstructing the head movement and if it still not working, then it is a hardware defect. If the printer is under warranty, then you can send it back to Epson and they will replace the parts or machine with new one.

I know this might not be the answer you want to hear and you are looking for a solution, but in this case I can only give you the reason of the problem and possible solution which will not work if this is mechanical fault.

If you have any questions or would like any additional information, please don't hesitate to ask.

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved

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Customer reply replied 7 months ago
i was able to do all these things prior to calling you. These were all avail on line
Customer reply replied 7 months ago
i am not happy
Customer reply replied 7 months ago
this printer printed fine yesterday morning and nothing was moved etc
Technician: Ashik, Technician replied 7 months ago

I understand, the answer would be same because that is the correct answer. If the above doesn't work, then you will have to send it back to Epson as this is an hardware issue. Since your printer is less than a year old, you will get it fixed or replaced without any cost.

Since I couldn't solve the problem, you can contact the customer support at *****@******.*** for full refund.

Please don't rate the answer anything to process refund

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Technician: Ashik, Technician replied 7 months ago

I understand, the answer would be same because that is the correct answer. If the above doesn't work, then you will have to send it back to Epson as this is an hardware issue. Since your printer is less than a year old, you will get it fixed or replaced without any cost.

Since I couldn't solve the problem, you can contact the customer support at***@******.*** for full refund. Please don't rate the answer anything to process refund. Ignore the rating request and close this page. Best Regards,Ashik
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Ashik
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 12,154
12,154 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers

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