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The printer only prints in color..will not print black and!

Customer Question
The printer only prints...

The printer only prints in color..will not print black and white!

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

I'm guessing 4 years MG5320

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I was away for 3 months....put ink cartridges in freezer...defrosted and reinserted....ink levels read full on black cartridges.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I thought we were connected!

Submitted: 10 months ago.Category: Printers
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Answered in 9 minutes by:
10/1/2017
Technician: Dustin, Printer Repair Specialist replied 10 months ago
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 14,276
Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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