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I have a pixma MP500 printer. When I want to print a text,

Customer Question
Good morning, I have...

Good morning, I have a pixma MP500 printer. When I want to print a text, only the black text is printed, all other colors are blank. I just cleaned the cartridge, and nothing changed...

Technician's Assistant: Can you guesstimate how old the Pixma is? And has this happened before?

I guess the pixma is 10 years old now. It has been like this for 3 months

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

For 4 months, like I said. Nothing special happened before this popped up

Submitted: 10 months ago.Category: Printers
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Answered in 3 hours by:
10/1/2017
Technician: Richard Hill, Engineer replied 10 months ago
Richard Hill
Richard Hill, Engineer
Category: Printers
Satisfied Customers: 943
Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
Verified

Hi,

It sounds like one or more of the other cartridges is empty or dried up, so may need replacing.

You could also try running maintenance to clean the print head and print some test pages which should confirm which colours are empty.

Best Regards,

Rich

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Technician: Richard Hill, Engineer replied 10 months ago

Hi,

Do you require any further assistance?

If not, I hope my answer was helpful and if so a positive rating would be much appreciated.

Best Regards,

Rich

Ask Your Own Printers Question
Technician: Richard Hill, Engineer replied 10 months ago

Hi,

Do you require any further assistance?

If not, I hope my answer was helpful and if so a positive rating would be much appreciated.

Best Regards,

Rich

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Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.

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