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Error message cartridges installed wrong when they're

Customer Question
Error message cartridges installed...

Error message cartridges installed wrong when they're correctly installed

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Epson we3640

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Not using computer

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just now when I replaced 2 cartridges seemingly 800 times

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I'm trying to copy directly, paper face down on screen. The copies are all queen.

Submitted: 11 months ago.Category: Printers
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Answered in 2 hours by:
10/1/2017
Technician: Syseng, Engineer replied 11 months ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 8,071
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is David.

Hello,

My name is David.

The issue you describe may be resolved with a hard reset. To do that perform the following steps:

While the printer is turned on, disconnect the power cord from the back of the printer and also unplug the power cord from the wall outlet.

Next remove any USB cables (cables that plug into a computer from the printer).

Wait for 3 minutes, then press and hold the power button on your printer for about 30 seconds (to remove any additional electrical charge).

Plug the printer power cable straight into a wall outlet (do not plug into a surge protector, power strip or extension cord) and then plug back the power cord to the printer.

Turn on the printer and wait until the warm-up period finishes and the printer is idle and then test to see if the issue is resolved.

Please let me know if that resolves the issue or if you need further assistance.

Thanks,

David.

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Syseng
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 8,071
8,071 Satisfied Customers
Experience: Microsoft Certified with over 17 years experience in system integration and development

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