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Turned printer on ( ET 4500) to print document. Got message…

Customer Question
Turned printer on (...

Turned printer on ( ET 4500) to print document. Got message :Printer error 0xEA, turn printer off and on again. No cure!

Technician's Assistant: What's the make and model of your printer, and can you guesstimate how old it is?

Age appr. 1 year, ; Epson ET4500

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Dell PC, microsoft

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Happened just now, first time.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Have not used the printer in appr. 3 weeks, was out of town.

Submitted: 11 months ago.Category: Printers
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Answered in 15 minutes by:
9/30/2017
Technician: Mr.Med, Computer Enthusiast replied 11 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Printers
Satisfied Customers: 2,415
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Mr.Med, Computer Enthusiast replied 11 months ago

I'm sorry about the issue, Please open up the printer and ensure there is no material, tapes, or anything else stucked inside and the cartridges are seated in properly. If reseating the cartridges does not help, please turn the printer off and take out the cartridges and inspect them carefully to see if any material is left over on the cartridges. If no material is found, reseat the cartridges and check again.

Let me know the results

Thank you

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Technician: Mr.Med, Computer Enthusiast replied 11 months ago

Has everything worked out please?

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Technician: Mr.Med, Computer Enthusiast replied 11 months ago

Hello,

Do you still need help with this issue please?

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