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I bought new cartriagefor my epson 2750. I put them once and…

Customer Question
I bought new cartriagefor...

I bought new cartriagefor my epson 2750. I put them once and it didnt work. I have tried to install them three or four time and it isnt working. on the screen it keeps telling to replace them?

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

I Bought the printer in April of thisyear. the model is 2750 epson

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Ihave a PC Iam notsure what Os IS?

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

FOR a COUPLE OF DAYS

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I dONT THINK SO

Submitted: 10 months ago.Category: Printers
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Customer reply replied 10 months ago
How much longer is this going to take?
Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 10 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 10 months ago
This is taking way to long Iam going to log off.E-mail the the answer
Answered in 6 hours by:
10/1/2017
Technician: Syseng, Engineer replied 10 months ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,937
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is David.

Most likely the print heads need to be cleaned. I will send the remote assistance service offer you requested. Just let me know when you are available to start working on cleaning the print heads to resolve the issue.

Thanks,

David.

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Technician: Syseng, Engineer replied 10 months ago

Hello,

Do you still need assistance?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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