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Not my printer my computer i need to order a new screen. 27…

Customer Question
Not my printer my...

Not my printer my computer i need to order a new screen

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

27 inch hp envy 18 months about

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

L in one

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Cant use mouse keeps going to lower right hand corner

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I dont think so

Submitted: 10 months ago.Category: Printers
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Answered in 2 minutes by:
9/30/2017
Technician: John Lohr, Computer Hardware Engineer replied 10 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 786
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

Do you know the model number of your computer?

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Customer reply replied 10 months ago
no i bought it in best buy wilmington de and brought it here to costa rice where i live not and did not bring the manuel
i have somone that can fix it they say it needs a new screen but they cant find one
Technician: John Lohr, Computer Hardware Engineer replied 10 months ago

Is it an all-in-one computer or an individual monitor?

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Customer reply replied 10 months ago
i dont need to trobleshoot he knows the proble i need to know how and where to order a new screen
Customer reply replied 10 months ago
problem
Technician: John Lohr, Computer Hardware Engineer replied 10 months ago

Please ignore that message as it is automated by the website.

Is it an all-in-one computer or an individual monitor?

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Customer reply replied 10 months ago
all in one touch screen
Technician: John Lohr, Computer Hardware Engineer replied 10 months ago

Do you have it with you?

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Customer reply replied 10 months ago
but its not hooked up
Technician: John Lohr, Computer Hardware Engineer replied 10 months ago

On the back of it or on the bottom, it should have the model number somewhere

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Customer reply replied 10 months ago
model TPC - P045-27
Technician: John Lohr, Computer Hardware Engineer replied 10 months ago

Do you have the serial also?

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Customer reply replied 10 months ago
3CR61201JJ
Customer reply replied 10 months ago
Model number no. 27 p014
Customer reply replied 10 months ago
thank you so much
Technician: John Lohr, Computer Hardware Engineer replied 10 months ago

Not a problem, happy to help!

Would you mind rating my service?

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Category: Printers
Satisfied Customers: 786
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