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I have fairly new Epson WF-3640 printer that suddenly

Customer Question
I have fairly new...

I have fairly new Epson WF-3640 printer that suddenly stopped in "middle" of printing 20 pages. It said please clean print heads. So did twice, BUT still have Error

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

WF-3640 printer Model C481E

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Windows 10 64-bit computer

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

JUST happened 30 min ago. IN middle of printing 20 duplicate pages from Excel B&W

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Since then, the Printer does not respond in any way.

Submitted: 10 months ago.Category: Printers
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Answered in 5 minutes by:
9/30/2017
Technician: Shefin, Printer and Office Equip. Specialist replied 10 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,773
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please try the following and let me know the response.

Remove all the ink cartridges from the machine.

Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.

Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.

If any of the cartridges are low, empty, leaking or bulging replace them.

Then turn off the machine and unplug it for 5 minutes.

Plug it back it and wait for the insert cartridges message.

Insert the cartridges and check to see if the problem is still there.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Shefin

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,773
6,773 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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