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Just upgraded my iMac to MacOs High Sierra and downloaded…

Customer Question
Just upgraded my iMac...

Just upgraded my iMac to MacOs High Sierra and downloaded and installed the Epson Printer update for my WF-3520 from Apple but I still cannot print - do I need to install a new driver?

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

WF`3520 Serial Number QZGY0325577 - about 4 years old I think

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

IMac - just updated to MacOs High Sierra (OS X.13)

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Since I installed the new MacOS on Tuesday, 9/25

Submitted: 11 months ago.Category: Printers
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Answered in 3 minutes by:
9/30/2017
Technician: Ashik, Technician replied 11 months ago
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 12,538
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

For printer part, No need of new driver. But for scanner, it is needed.

Go to Apple > System Preferences > Printers and Scanners. Select your printer there and then delete it.

Then go to this website --> https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-WF-3520/s/SPT_C11CC33201?review-filter=macOS+10.13.x

Then go to Apple > System Preferences > Printers and Scanners. Add the printer back. Does it work now ?

Please let me know if that didn't work, so I will continue to help you until we fix the problem

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved.

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Ashik
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 12,538
12,538 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers

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