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I need to get into service mode on a xerox 700. However I…

Customer Question
I need to get...

I need to get into service mode on a xerox 700. However I need to do this as the machine is turning on as it wont fully boot

Technician's Assistant: Can you guesstimate how old your Xerox is? And just to clarify, what's the exact model?

Xerox 700 approx 8 years

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC, Creo...but I have that disconnected, I just need to get it up and running for copies

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

The machine stops on screen 3 of 6 while booting

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I just need to know how to get to service mode from this point, so that I can re-set the software. Thx

Submitted: 10 months ago.Category: Printers
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Answered in 22 minutes by:
9/30/2017
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
just started. We turned on the machine and it wont get past screen 3/6 in the boot process. Last time this happened the tech just needed to re-boot software on the Machine. To do that, I need to be in service mode, which I know how to do when machine is on, but not when the machine is powered off. Which keys do I hold down while re-starting? thx
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Press and hold 0 while it turns on

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Customer reply replied 10 months ago
that does not work for the xerox 700...makes it to the same 3/6 screen
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Okay that's odd let me see, do you have the serial number?

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Customer reply replied 10 months ago
MAV773842
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

# then Log in/out key.

Pass is 1934

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Customer reply replied 10 months ago
I need to do this from the power up mode. So I need to be holding down the correct keys when it starts. # does not do anything from this point
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Opting out for another expert

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Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,220
Experience: 5+ years as Tech
Verified

Hi,

Press and hold the 0 key for 5 seconds, then while still holding down the 0 key, press the Start button

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