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I am having trouble linking my Printer to Wi fi. Probably 10…

Customer Question
I am having trouble...

I am having trouble linking my Printer to Wi fi

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Probably 10 tears old and it is a HP Printer

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It just started when I had to get a new tower. I installed the to tower and then tried to reset up the printer. It keeps telling me to enter the pass code. is the pass code my new password? Or is it some other code?

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

No, I don't think so.

Submitted: 7 months ago.Category: Printers
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Answered in 4 minutes by:
9/30/2017
Technician: Martin, Network Engineer replied 7 months ago
Martin
Martin, Network Engineer
Category: Printers
Satisfied Customers: 3,089
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
Verified

Hello and welcome.

Sorry to hear you're having trouble with your printer.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin

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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
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Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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