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How do I change the language on my Epson XP-640 - I had

Customer Question
How do I change...

How do I change the language on my Epson XP-640 - I had selected English but it appears to be in German

Technician's Assistant: What's the make/model number of your printer? How old is it?

It is a Brand new Epson XP-640 which I purchased this morning

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Windows 10.1

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I started the set up, and the first option was to choose language and as I said before it is a brand new machine - never been used before.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, thank you.

Submitted: 10 months ago.Category: Printers
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Answered in 2 minutes by:
9/30/2017
Technician: Samuel NetEngineer, Computer Hardware Engineer replied 10 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 746
Experience: Network Engineer at USAF
Verified

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Technician: Samuel NetEngineer, Computer Hardware Engineer replied 10 months ago

You can change the language used on the LCD screen.

  1. Press the home button, if necessary.
  2. Press the arrow buttons to select Settings and press the OK button.
  3. Select Printer Setup and press the OK button.
  4. Select Language and press the OK button.
  5. Select a language and press the OK button.
  6. Press the home button to exit.
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Customer reply replied 10 months ago
I saw this on the web-site, but what and where is the home button, please. I am a computer ignoramus.
Technician: Samuel NetEngineer, Computer Hardware Engineer replied 10 months ago

The home button is the button with the picture of a house on it to the left of the LCD screen.

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Customer reply replied 10 months ago
The Menu shows 3 options all in German - and that is the problem!
Technician: Samuel NetEngineer, Computer Hardware Engineer replied 10 months ago

What are the 3 options?

Spell to the best of your ability

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Customer reply replied 10 months ago
Auf CD/DVD kopieren Auf CD/DVD drucken CD/DVD einlegen
Technician: Samuel NetEngineer, Computer Hardware Engineer replied 10 months ago

click the einlegen button and then type the next menu please.

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Customer reply replied 10 months ago
Thanks Sam. It now says CD/DVD-Druckvor-bereitung starten? And the options Ja or Nein
Technician: Samuel NetEngineer, Computer Hardware Engineer replied 10 months ago

Let's go ahead and click Ja

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Customer reply replied 10 months ago
it has many words in German, and finally indicates that the CD should be put into the bottom of the printer, so I will take it out of my computer and insert it into the printer - is that OK please?
Technician: Samuel NetEngineer, Computer Hardware Engineer replied 10 months ago

Yes, that's fine.

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Customer reply replied 10 months ago
It now says Vorherige Einstellungen - A4 - Normalpapier, with the options Bestatigen or Andern
Technician: Samuel NetEngineer, Computer Hardware Engineer replied 10 months ago

Click on Bestatigen next. Let me know what happens!

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Customer reply replied 10 months ago
I am back to where I started with all the pictures on the LCD screen and German words above them!
Technician: Samuel NetEngineer, Computer Hardware Engineer replied 10 months ago

Okay, when you hit the home button, what displays on the screen?

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Customer reply replied 10 months ago
Absolutely nothing!!!!!!!!!!!!!!!!!!!!
Technician: Samuel NetEngineer, Computer Hardware Engineer replied 10 months ago

Nothing at all is displayed when you hit the home button?

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Customer reply replied 10 months ago
The display remains exactly the same - all the pictures with German words above them, apart from Set up and Scan which I do understand.
Technician: Samuel NetEngineer, Computer Hardware Engineer replied 10 months ago

Okay, click on setup and tell me what comes up next.

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Customer reply replied 10 months ago
Wi-Fi-Setup some strange pictures with arrows up and down and the options - OK - or - Siehe BeeschreibungBy the way - we have now been at it for just over an hour and I am finding it all very tedious for this grumpy old man!
Technician: Samuel NetEngineer, Computer Hardware Engineer replied 10 months ago

Okay, I will hand this off to another expert since we can not get this working.

I appreciate your time!

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Customer reply replied 10 months ago
Thanks for trying Sam
Customer reply replied 10 months ago
I understand from Tesco Bank that your Company have charged me £3 which I agreed to, and then another £17.00 which I knew nothing about. I have received nothing in return, and I am no further forward now. Kindly arrange an immediate refund of this money.
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