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My Canon Pixma mp490 is stating a paper jam yet I cannot…

Customer Question
Hi, My Canon Pixma...

Hi, My Canon Pixma mp490 is stating a paper jam yet I cannot find any piece. It us unplugged and I cannot figure out what to do next to look for any hidden little pieces trapped inside. (Neither myself nor my daughter recall any paper jam occurring)

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Approx 5 yrs old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC windows

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Since three days happened suddenly. dont' recall any 'event' precedig it

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Hmmm no i guess not thank you

Submitted: 7 months ago.Category: Printers
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Answered in 3 hours by:
9/30/2017
Technician: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
a few days
Customer reply replied 7 months ago
the printer dosen't even try to grab the paper.
I've pressed STOP to cancel the print job, unplugged the printer, opened the printer as best I could.
I don't see any jam nor can figure out how to open the printer further in order to check for small pieces (even though I doubt there are any small pieces since there was no original jam or issue)
This appearance of the Paper Jam message on the led screen happened suddenly a few days ago.
Customer reply replied 7 months ago
Are you still there?
Technician: Electronics Pete, Engineer replied 7 months ago
Electronics Pete
Category: Printers
Satisfied Customers: 19,963
Experience: HNC Computing; Large format and multifunction printer expert
Verified

Hello, I see you have requested to work with a new expert.

My name is***** will try my best to help you with your printer question.

There may be some small fragments of paper stuck inside the printer - to remove them, try manually pushing a piece of thin, stiff card through the paper feed slot and all the way through the printer.

Let me know if that works?

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Customer reply replied 7 months ago
will do
Customer reply replied 7 months ago
perhaps my thin card isn't thin enough
I can't get it to go through
Is there a way to really open the machine?
Other idea?
Customer reply replied 7 months ago
got it pulled through
retrying to print
Customer reply replied 7 months ago
Nope
Still get the message on the led screen:
Error
The paper is jammed.
Clear the paper and press ok.
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Electronics Pete
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 19,963
19,963 Satisfied Customers
Experience: HNC Computing; Large format and multifunction printer expert

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