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I have a j001 Paper jam error but no paper is visible within…

Customer Question
I have a j001...

I have a j001 Paper jam error but no paper is visible within the machine,. It is a Ricoh aficio Mpc2051

Technician's Assistant: What's the make and model of the printer?

It is a Ricoh aficio Mpc2051

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC using Windows

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Since yesterday, all was printing fine prior to error

Submitted: 10 months ago.Category: Printers
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Answered in 7 minutes by:
9/30/2017
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Printers Question
Customer reply replied 10 months ago
It occurred yestrday. I turned the printer off and have just come back to it
Customer reply replied 10 months ago
No we can do remotely as I have just been and transfered money but there will be insufficient funds on the card with additional fee
Customer reply replied 10 months ago
Unfortunately you have not given me anything from the $32 spent
Customer reply replied 10 months ago
I have to go out now, had nothing from you of any value
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Shefin, Printer and Office Equip. Specialist
Category: Printers
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