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Just bought an epson xp-820 series printer, how do i get…

Customer Question
Just bought an epson...

Just bought an epson xp-820 series printer, how do i get lower, it only does capitals which is no help trying to add our security pin.

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

It is brand new, xp 820

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

We bought it today and are trying to set up. it is a wireless printer, nothing to do with pcs, coms etc

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Only we cant get lower case to put in our pin

Submitted: 10 months ago.Category: Printers
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Answered in 6 minutes by:
9/30/2017
Technician: Specialist Sean S., Computer Support Specialist replied 10 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Printers
Satisfied Customers: 1,373
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon. My name is ***** ***** I look forward to helping you today. Please let me know more about the issue and we'll start from there to get it resolved.

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Technician: Specialist Sean S., Computer Support Specialist replied 10 months ago

It the Keyboard only typing capital letters?

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Technician: Specialist Sean S., Computer Support Specialist replied 10 months ago

Good morning! I haven't back regarding the status of your issue. Please let me know if and how I can help you further! Thanks! Also, please do not leave a negative rating without allowing me the chance to improve my service to you!

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Category: Printers
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