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My fax/printer is connected to my Apple. Today I switched…

Customer Question
John my fax/printer is...

John my fax/printer is connected to my Apple. Today I switched out the modem and I am off line with the fax. I have a new set of #'s but do not know how to connect them

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

MFC-J4750W - it's about 4 years

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I switched modems today and it disconnected WF

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I guess not

Submitted: 11 months ago.Category: Printers
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Answered in 3 minutes by:
9/29/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 11 months ago
Kris what do I do next
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Are you looking to keep the fax features?

Thanks

Kris

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Customer reply replied 11 months ago
I need to enter the new WF code and password ***** my computer can fax and print
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Ah I see, so you can connect it wireless to your new cable router/modem, correct?

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Technician: Kris R, Computer Hardware Engineer replied 11 months ago

OK use this guide to connect it wireless: http://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj485dw_us_as&faqid=faq00002037_035

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