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I have a new WF-7620 and after all the installation steps it…

Customer Question
I have a new...

I have a new WF-7620 and after all the installation steps it says it's offline and doesn't print my document

Technician's Assistant: What's the make/model number of your printer? How old is it?

Printer is brand new WF7620.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac OS10.6.8

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Started after software was installed. The only thing I didn't install was the fax connection as I don't anticipate need that function.

Submitted: 11 months ago.Category: Printers
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Answered in 6 minutes by:
9/29/2017
Technician: Shefin, Printer and Office Equip. Specialist replied 11 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

How do you connect the printer to the computer? Using USB cable?

Thank you.

Customer/p>
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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