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I have replaced the yellow and magenta cartridges but my…

Customer Question
I have replaced the...

I have replaced the yellow and magenta cartridges but my printouts are still too pink. How do I adjust the output? Does cleaning take care of the problem? I have a Canon MG7720 (less than two years old).

Technician's Assistant: Has your Canon done this before? And can you guesstimate how old it is?

Yes, recently only. less than two years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC with Microsoft edge, windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

A few weeks. I did use some cheap cartridges which worked okay; but I have replaced them.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I would like to know if there is a printout I can do that asks me if the color is okay and then it adjusts it. Secondly I printed a chart from excel recently and the lines are crooked.

Submitted: 11 months ago.Category: Printers
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Answered in 6 minutes by:
9/29/2017
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 838
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

Have you tried cleaning the print head at all?

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Customer reply replied 11 months ago
Not today. I have done it before.
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago

Not today as in not to correct this issue or for this issue but it was not effective?

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Customer reply replied 11 months ago
It was really not effective.
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago

Did you run it just once?

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Technician: John Lohr, Computer Hardware Engineer replied 11 months ago

Print head cleaning can sometimes take up to 5 runs to work.

Please try that a few more times for me.

Also, have you run the print head alignment at all?

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Customer reply replied 11 months ago
I can do it right now. But it just prints out a page with blue boxes. Nothing with lines to agree with like my old HP.
I have done print alignment I think. Shall I do all of this and get back to you?
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago

Yes please

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Customer reply replied 11 months ago
Okay. Goodbye
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago

I look forward to hearing the results

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