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BRAND NEW FAX MACHINE RECEIVING FAXES OK BUT UNABLE TO FAX…

Customer Question
BRAND NEW FAX MACHINE...

BRAND NEW FAX MACHINE RECEIVING FAXES OK BUT UNABLE TO FAX OUT GETTING A COMMUNICATION ERROR MESSAGE

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

WF4740

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC WINDOWS 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

4 DAYS

Submitted: 11 months ago.Category: Printers
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Answered in 3 minutes by:
9/29/2017
Technician: Samuel NetEngineer, Computer Hardware Engineer replied 11 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 795
Experience: Network Engineer at USAF
Verified

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Customer reply replied 11 months ago
Ok
Technician: Samuel NetEngineer, Computer Hardware Engineer replied 11 months ago

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Technician: Samuel NetEngineer, Computer Hardware Engineer replied 11 months ago

What is the exact error message you are receiving?

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Customer reply replied 11 months ago
Communication error
Technician: Russell H., Printer and Office Tech replied 11 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 13,149
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, I'm Russell H., Expert at JustAnswer. I think I can help you. Tell me a bit more about the setup of your fax:

- What phone service is it hooked up to, or what phone company's line?

- Are there any other devices on the same phone line, please?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

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Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

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11+ yrs experience, inkjets & lasers, from huge to portable

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Andy

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11yr exp, Comp Engg, Internet expert, Web developer, SEO

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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