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I have an old Cannon copier -- PC170. The heavy round bar…

Customer Question
I have an old...

I have an old Cannon copier -- PC170. The heavy round bar inside came off and now the copier won't pull the paper through. How can I get it to work?

Technician's Assistant: Has your Canon done this before? And can you guesstimate how old it is?

Never done it before. Works perfectly otherwise. Over 20 years old.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

It's a stand-alone copier, not connected to any printer.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I had to pull a paper through and I guess I dislodged the bar. Just a week ago

Submitted: 10 months ago.Category: Printers
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Answered in 1 hour by:
9/29/2017
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
Please cancel my request and refund my money. I was able to fix it myself.
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Ok no problem what was the issue

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Customer reply replied 10 months ago
Please just cancel my request and refund my money
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

I will. Can you tell me what the issue was?

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