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I have a brother printer scanner & fax machine, model

Customer Question
I have a brother...

I have a brother printer scanner & fax machine, model MFC-J430W

Technician's Assistant: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?

Model MFC-J430W. 4=5 year? I ve connected to nbn & had to reinstall on my windows 10 computer. Now only the printer works I dont use Fax but need to scan documents into new computer. My old computer works with it as I had to install original cd to get the printer & scanner working.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I have a new wifi .p.c

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It was ok

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I cant put cd in windows 10

Submitted: 10 months ago.Category: Printers
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Answered in 15 minutes by:
9/29/2017
Technician: Harold Hanna, Engineer replied 10 months ago
Harold Hanna
Harold Hanna, Engineer
Category: Printers
Satisfied Customers: 342
Experience: Sr System Administrator at General Dynamics
Verified

Hello how are you today? Have you tried going to the Brother.com website to download the newest software for this printer?

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Technician: Harold Hanna, Engineer replied 10 months ago

I can assist you with getting the best website to install new software and drivers if that would help? From what I hear so far I believe this would assist with your issue with the scanning ability on your Brother device.

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Customer reply replied 10 months ago
I printed off the install instructions, but the cd & connecting worked on my old computer, windows 7. its just windows 10 computer which the printer only s working so illogical.I think I will go locally this is taking too long?
Technician: Harold Hanna, Engineer replied 10 months ago

I'm not sure why it is taking too long, I am right here assisting.

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Technician: Harold Hanna, Engineer replied 10 months ago

This is the best link for your printer, please let me know if you are unable to download. You are attempting to put this into a Windows 10 PC?

http://support.brother.com/g/b/downloadend.aspx?c=us&lang=en&prod=mfcj430w_all&os=10013&dlid=dlf004735_000&flang=8&type3=11

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