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I am working on a Mac and I installed a VPN yesterday. I can
I am working on a Mac and I installed a VPN yesterday. I can only connect to my printer when the VPN is off. The printing function works but I can not scan from my computer. I receive this message. An… read more
Ken
Ken
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I have just installed the Epson software to men new Mac.
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I have been using an HP 7525 printer with scanner, and its
I have been using an HP 7525 printer with scanner, and its been working fine. Now, when I turn on the scanner, i get error message 9923, suggesting a connection problem … read more
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MFC-9340 problem communicating with scanner -9923. From Mac.
MFC-9340 problem communicating with scanner -9923 JA: Is there an error code on your printer when you try to scan? Customer: From Mac JA: When did you last update the printer driver software? Customer… read more
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I have a HP 8720 printer that I purchased in March. I am
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I have an Epson XP-400 printer scanner which prints fine.
I have an Epson XP-400 printer scanner which prints fine. Since I have changed my wi-fi password ***** have been unable to scan. I get the message "An error occurred while communicating with the scann… read more
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I have an Epson ET-2550 Multifunction Printer. When I
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Just joined the NBN and had to reset the Printer to our
Just joined the NBN and had to reset the Printer to our computers. Print works however Scan does not. The error message we get is a -9923. Can you please advise of how to remedy this. Thanks … read more
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I have a 2630 connected by WiFi to a MacBook Pro. It's
Hi John, I have a 2630 connected by WiFi to a MacBook Pro. It's printing ok, but when I try scanning it gives an error "An error occurred whilst communicating with the scanner. (-9923)" It was working… read more
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it's my scanner and I keep getting the error "an error occurred while communicating with the scanner (-9923). I have successfully scanned a few minutes ago but not with out a lot of coaxing. Now it wo… read more
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I have this issue with my canon image class that can print
hi there i have this issue with my canon image class that can print but not scna error 9923 … read more
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hi just upgrades to mac os sierra and i got an error code 9923 cannot connect in scanner mode … read more
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I am trying to scan something, and received the message, "An
I am trying to scan something, and received the message, "An error occurred while communicating with the scanner (-9923)." … read more
Viet - Computer Tech
Viet - Computer Tech
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My computer has decided it 'cannot communicate' with my
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

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11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

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11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

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Sudipto

Sudipto

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Md. Sadique

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

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Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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