Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I just got an Epson xp-340. I tried to connect to my college…

Customer Question
I just got an...

I just got an Epson xp-340. I tried to connect to my college network, but I have a system error 202621. How can I resolve this error?

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

1 week old. XP-340. Model no: C462U

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC, Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I was connecting to the internet at my college dorm.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Is there a way to hard reset that printer?

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
9/29/2017
Technician: Harold Hanna, Engineer replied 7 months ago
Harold Hanna
Harold Hanna, Engineer
Category: Printers
Satisfied Customers: 311
Experience: Sr System Administrator at General Dynamics
Verified

Hello how are you this evening? I have a link which references how to do a reset on your printer to see if it eliminates your printing error --

The details are described here --

https://epson.com/faq/SPT_C11CF28201~faq-00007fc-xp340

Ask Your Own Printers Question
Technician: Harold Hanna, Engineer replied 7 months ago

You can also attempt unplugging the printer for about 30 minutes. While the printer is unplugged, push the power button to drain any additional power in the printer that may be attempting to preserve settings.

Ask Your Own Printers Question
Customer reply replied 7 months ago
My evening went well. The error goes on instantly after it starts up.
Technician: Harold Hanna, Engineer replied 7 months ago

Please let me know if the reset settings had any effect using the manual I posted above.

Ask Your Own Printers Question
Customer reply replied 7 months ago
Ok
Technician: Harold Hanna, Engineer replied 7 months ago

Any luck with the reset described above?

Ask Your Own Printers Question
Customer reply replied 7 months ago
Still waiting for the 30 minutes to be up
Technician: Harold Hanna, Engineer replied 7 months ago

Alright it does not have to be exact, just enough time to have hopefully drained the printer of power and allow it to reset. Not all printers will work with this method but it is an attempt.

Ask Your Own Printers Question
Customer reply replied 7 months ago
That method doesn't work.
Technician: Harold Hanna, Engineer replied 7 months ago

Alright, just unplugging the printer, or have you continued and attempted the method in the manual?

Ask Your Own Printers Question
Customer reply replied 7 months ago
Both
Technician: Harold Hanna, Engineer replied 7 months ago

Has the printer ever worked correctly since you bought it? I notice you say you got it a week ago?

Ask Your Own Printers Question
Customer reply replied 7 months ago
Once before I connected to the Internet in my college dorm.
Technician: Harold Hanna, Engineer replied 7 months ago

In the method above, you saw it mention resetting the network settings also?

Ask Your Own Printers Question
Customer reply replied 7 months ago
but the error pops up before I tried to reset the network settings.
Technician: Harold Hanna, Engineer replied 7 months ago

OK I'm trying to look more into that error to see if it's something easier than just exchanging it at the store. It was quick to mess up it seems like.

Ask Your Own Printers Question
Customer reply replied 7 months ago
Yeah, is there a way to hard reset the printer into factory default?
Technician: Harold Hanna, Engineer replied 7 months ago

I know what you are hoping for, maybe buttons to hold down when turning it on, or something to that effect. I haven't found anything like that yet. I have been scrolling through the manuals and don't even see that error code listed. I'll show you what I'm looking at --

https://epson.com/faq/SPT_C11CF28201~faq-00007f1-xp340

Ask Your Own Printers Question
Technician: Harold Hanna, Engineer replied 7 months ago

Can you confirm the error number? And were you saying the error popped up before you could attempt the keypad commands to reset the printer?

Ask Your Own Printers Question
Customer reply replied 7 months ago
202621, the error popped up before I attempt the keypad commands to reset the printer.
Technician: Harold Hanna, Engineer replied 7 months ago

Have you tried pushing any buttons in attempt to get around the error? Is the printer plugged in to the computer, and at least showing up on there?

Ask Your Own Printers Question
Customer reply replied 7 months ago
I tried the buttons, and the printer is not plugged in to the computer because I don't have a connector that plugs from the printer and the computer.
Technician: Harold Hanna, Engineer replied 7 months ago

Alright. I am going to opt out of this question to allow someone else an attempt at assisting. They should be able to see what we discussed. I would love to assist you further, but if someone else maybe knows a trick, I would rather they try to get your problem addressed as quickly as possible. It may just need to be returned, but I don't want to leave it at just that. Someone else should respond shortly. Have a great evening, and I enjoyed working with you!

Ask Your Own Printers Question
Customer reply replied 7 months ago
You too.
Technician: Syseng, Engineer replied 7 months ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,608
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is David.

Do you still need assistance?

Ask Your Own Printers Question
Was this answer helpful?
Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

3,649 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,343 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,152 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,083 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
Nothing but I need to know how to download a form I have to
Nothing but I need to know how to download a form I have to scan to the printer first. I would like to see a manual and download how to do this and other tasks that I have never done. Once I read it a… read more
Harry
Harry
1,701 satisfied customers
USING A IMAGE CLASS MF6530 PRINTER AND GETTING ERROR NOTE
USING A IMAGE CLASS MF6530 PRINTER AND GETTING ERROR NOTE 'TONER IS NOT SET' TRIED 2ND PRINTER CARTRIDGE AND GET SAME NOTE. IF I OPEN CARTRIDGE DOOR AND REINSERT CARTRIDGE IT WILL PRINT BUT WILL NOT P… read more
Harry
Harry
1,701 satisfied customers
If I just bought the printer and this is the first day I
if I just bought the printer and this is the first day I have used it why do I have to pay for help … read more
Harry
Harry
1,701 satisfied customers
Showing - problems with printer or ink, Since telstra
showing - problems with printer or ink, Since telstra blackout. 2 TV's had been affected, but now on line … read more
Harry
Harry
1,701 satisfied customers
I have an HP5520 All in one series. The black ink was low so
I have an HP5520 All in one series. The black ink was low so I changed the cartridge. From that point on when I try to send something to print, whether it is black or color, it comes out blank. Howeve… read more
Harry
Harry
1,701 satisfied customers
I have an epson xp 320 and I just replaced the black
I have an epson xp 320 and I just replaced the black cartridge and now it prints blank sheets. I checked the black ink and it is coming out. What now???? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I own a n hp deskjet3520 e-all in one series printer. My
I own a n hp deskjet3520 e-all in one series printer. My window presently is only communicatig in Japanese. Would you please advise me how I can convert the screen to English. Thank you for any assist… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
My printer is printing only in color. I want black ink.
My printer is printing only in color. I want black ink. … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Done self test report - sometime it prints OK ( with little
Done self test report - sometime it prints OK ( with little gaps on the Black Cartridge Test Patterns) - 2nd time printing masses of gaps on the Black Cartridge - when you come to print a document - t… read more
Harry
Harry
1,701 satisfied customers
I have had a new computer installed and never thought to try
I have had a new computer installed and never thought to try my printer , spoke the the person who installed the computer and he connected with my computer and got the print page up and working but wh… read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
MX926 coming up support code C000. Canon MX926. Just now. 6
MX926 coming up support code C000 JA: What's the brand and model of your printer? Customer: Canon MX926 JA: How long has this been going on with your MX926? Customer: just now JA: When did you last up… read more
Cris
Cris
60 satisfied customers
I have a chrome book and I can not connect my printer to it,
I have a chrome book and I can not connect my printer to it, i even have a cable connecting it to my chrome book. is it just not possible? … read more
Jon
Jon
Bachelors Degree
630 satisfied customers
I have tried to re-set up my printer-it does not want to
I have tried to re-set up my printer-it does not want to scan. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
Morning - I changed a new modum and now my printer is
Morning - I changed a new modum and now my printer is connecting to the WIFI, therefore I am unable to print anything … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I try sending PDF scan document but see where it is saying
I try sending PDF scan document but see where it is saying saving but then can't find the document. How do I retrieve the PDF … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,649 satisfied customers
I have a canonmg2560 in my computer put there by my daughter
I have a canonmg2560 in my computer put there by my daughter I had adifferent printer which she got rid of I am 80 yrs old and I cant get this printer instructions up on my screen ??? … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,083 satisfied customers
Got bRec: clear paper jam. Can't see anything imageclass
OS update? Idon't know. Windows OS? usi9ng windows 10… read more
Harry
Harry
1,701 satisfied customers
Just replaced the black and yellow ink cartridges with"
just replaced the black and yellow ink cartridges with" Epson 220XL and 220 Ink Value pack" and the printer is telling me " Replace the ink cartridges" why are these not compatible with printer wf-263… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
725 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x