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It printed one page and then quit. Its an energy star 6

Customer Question
It printed one page...

It printed one page and then quit

Technician's Assistant: What's the make/model number of your printer? How old is it?

Its an energy star 6 years old new cartriges

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Its a dell

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I printed one page and then it quit

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I would appreciate any help

Submitted: 10 months ago.Category: Printers
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Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 10 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 9 minutes by:
9/29/2017
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
two days ago have not tried since i would like an icon to check the printer line up
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Would you like to do the remote assistance?

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Customer reply replied 10 months ago
print a test page
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Can we resume this tomorrow?

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Customer reply replied 10 months ago
It is tomorrow so what are you going t do
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Sorry?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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