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Problem,been using epson xp-630 expression premium for about…

Customer Question
Hi, my name is*****...

Hi, my name is***** using epson xp-630 expression premium for about a month. All was well 'till about a week ago. It seems that one of the black inks is leaking. Do mainly graphics greeting cards. The quality of the graphics is o.k., but I'm getting black ink spots, smears etc. Not only on card stock, but plain paper when doing documents, black

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

It's about 2 months old. model XP-630 EXPRESSION PREMIUM

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC 8.1

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

About a week or so. Don't have any problem with color. Ran nozzle clean etc. Still same problem.

Submitted: 10 months ago.Category: Printers
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Answered in 1 minute by:
9/28/2017
Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,196
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 10 months ago

Have you tried replacing the ink to see if it is the cartridge or the print head?

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Customer reply replied 10 months ago
replaced both black cartridges, photo black,& regular black.
Technician: Josh, Technician replied 10 months ago

Still leaking with new cartridges?

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Customer reply replied 10 months ago
Not for $ 39.00 thought this was supposed to be free trial
Technician: Josh, Technician replied 10 months ago

No, this is a paid service.

You can call our customer service at 1-***-***-**** to discuss how the payment works

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Customer reply replied 10 months ago
No. Where's my $5.00 bucks?
Technician: Josh, Technician replied 10 months ago

Sure, you can call our customer service at 1-***-***-****

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