Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a wireless printer. It won't print even though I have…

Customer Question
I have a wireless...

I have a wireless printer. It won't print even though I have gone through the set-up instructions and wireless test given in the guide. It is a HP Officejet Pro 8610. All the diagnostic results indicate PASS.

Technician's Assistant: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?

The printer is two to three years old. The model is: HP Officejet Pro 8600. Product number--CM749A

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC. Not sure I know what OS system. Where could I find that Info.?

Technician's Assistant: What confuses you?

Why the printer won't print when all indications are that proper connections are in order.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It has been working well until i switched over from Shaw to Telus. Hasn't worked since the installing technician from Shaw to Telus left.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No. Just why it isn't printing and what I need to do to solve the problem

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
9/28/2017
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,180
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?
Do you have Windows xp, vista, or 7, 8, 10?
Please reply at the box below. Thank you,

Ask Your Own Printers Question
Customer reply replied 7 months ago
10
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago

What's the error or message when printing from the computer?

Please reply at the box below. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago

Have you tried to uninstall / reinstall the printer's driver / software?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Ask Your Own Printers Question
Customer reply replied 7 months ago
Sorry that I had to leave part way through our "conversation". I have tried shutting down I have shut down the computer, router, and printer, and then turned them on in the order suggested in my instructions. No change.
Customer reply replied 7 months ago
I plan to check with a friend who knows about my problem tomorrow. If I need further help I will call. Thanks.
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago

We can try to uninstall the printer's driver / program, then reinstall it. OK, please let me know tomorrow; we can schedule a time as needed. Thank you for your patience.

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 7 months ago

Do you still need help with the printing issue? And/or do you need help with any other computer question / issue?

Please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you.

Ask Your Own Printers Question
Was this answer helpful?
Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

3,649 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,343 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,152 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,083 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
It's not connecting to the internet. Wireless with an apple
It's not connecting to the internet JA: How are you connecting to your printer: wirelessly or by USB? Customer: Wireless with an apple computer JA: When did you last update the printer driver software… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Printer says its offline want it to be on line. Usb. A while
printer says its offline want it to be on line JA: How are you connecting to your printer: wirelessly or by USB? Customer: usb JA: When did you last update the printer driver software? Customer: a whi… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,413 satisfied customers
I have 6 items in que to print and cannot get them to print,
I have 6 items in que to print and cannot get them to print … read more
Cody
Cody
Computer Science
2,301 satisfied customers
Canon MX870 printer has appear error B200. Printer said B200
Problem is not able to printing as the error B200. how can I fix it?… read more
Sheri
Sheri
Bachelor\u0027s Degree
527 satisfied customers
I have a Cannon MX410 and I have forgotten how to print
I have a Cannon MX410 and I have forgotten how to print pictures from my computer. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,649 satisfied customers
Cannot turn on printer. Power cable is live. No response
Cannot turn on printer. Power cable is live. No response when start button is pressed. Printer is WF-3620. … read more
Sheri
Sheri
Bachelor\u0027s Degree
527 satisfied customers
I'm getting support code 1660. I can't get it to go away> I
I'm getting support code 1660. I can't get it to go away> … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I am in Savannah, GA and had my camera in my bag far from
Hello I am in Savannah, GA and had my camera in my bag far from the shore and the person who was watching it did not see a large wave come and washed over all of our things and i need to know what to … read more
Harry
Harry
1,694 satisfied customers
I have a 3022 wireless and cant get it to work unless it is
I have a 3022 wireless and cant get it to work unless it is hooked up to my laptop. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,649 satisfied customers
I cannot connect wirelessly i moved and domt have the cd.
i cannot connect wirelessly i moved and domt have the cd … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
The ink absorber is nearly full. The model number is MG4200
The ink absorber is nearly full. The model number is ***** series … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I having problem with the INK cartridges for my Pixmar Mx
I having problem with the INK cartridges for my Pixmar Mx 726 I bought Cli 671 instead of 651 the printer seems to accepted those cartridges but won't recognise the separate PGBK which is the correct … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
2 satisfied customers
My Maxify Canon MB 2100 series printer in error state. On
My Maxify Canon MB 2100 series printer in error state. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,413 satisfied customers
I have a HP 6830 e-All in One and the scan feauture just
I have a HP 6830 e-All in One and the scan feauture just stopped working it now says not available what do I do … read more
Viet - Printer Tech
Viet - Printer Tech
Printer Technician
40,180 satisfied customers
I am installing the printer, followed all prompts bu the
I am installing the printer, followed all prompts bu the printer doesn't print … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
I replaced an ink cartridge and the Epson 3880 printer froze
I replaced an ink cartridge and the Epson 3880 printer froze up. The menu said to contact the service center. The ink cartridge door is locked and will not open. the ink cartridge was an Epson one. … read more
Harry
Harry
1,694 satisfied customers
Can the HP Photosmart Premium Printer be configured for "Air
can the HP Photosmart Premium Printer be configured for "Air print" from a mobile device? … read more
Sudipto
Sudipto
Engineer
High School or GED
1,152 satisfied customers
I have a lexmark s305 printer that will print cyan and
I have a lexmark s305 printer that will print cyan and magenta but not yellow and black. All catridges are new and I've tried to run thorough cleaning of the printer heads and cleaning the carriage/pr… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x