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On, wifi, and auto answer are flashing. the LCD screen says…

Customer Question
On, wifi, and auto...

On, wifi, and auto answer are flashing. the LCD screen says "PRINTER ERROR, SEE YOUR DOCUMENTATION.

Technician's Assistant: What's the make and model of your printer, and can you guesstimate how old it is?

What to do?

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

MAC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Last week when we were faxing

Submitted: 10 months ago.Category: Printers
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Answered in 3 minutes by:
9/28/2017
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
1 week
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 10 months ago
workforce 520. D/C and power button in x 30+ secs.
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Please then connect it back up.

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Customer reply replied 10 months ago
reconnected
Customer reply replied 10 months ago
when turned back on, no change of message or flashing
Customer reply replied 10 months ago
you there?
Customer reply replied 10 months ago
Please respond
Customer reply replied 10 months ago
Hello?
Customer reply replied 10 months ago
Okay, I guess I have to start again. A bad rating, sorry
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