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Always prints additional page with Get/DevMgmt

Customer Question
Always prints additional page...

Always prints additional page with Get/DevMgmt ProductConfigDyn.xml

Technician's Assistant: What's the make/model number of your printer? How old is it?

Brother HL-3170CDW

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

New printer

Submitted: 10 months ago.Category: Printers
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Answered in 1 hour by:
9/28/2017
Technician: UranIT, Network Administrator replied 10 months ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,427
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

try these steps:

- Goto Printer and select your Brother printer

- Right click and select "Printer properties"

- Goto "Device Settings" tab

- Goto "Installable Options" settings

- Duplex Unit: Installed

- Printer status notification: DISABLED

Press "OK" to accept

let me know if it worked for you

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Technician: UranIT, Network Administrator replied 10 months ago

Hello again, just wanted to check if you were able to go thru the steps I have provided and what is the result

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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