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I need to talk regarding my replacement printer that did not…

Customer Question
I need to talk...

I need to talk regarding my replacement printer that did not come in with cartridges.

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

Office Jet Pro 6968

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Dell Computer Desktop

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I got replacement printer from Hewitt Packard because the technician could not connect to instant ink. The printer came in but without

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The cartridges.

Submitted: 7 months ago.Category: Printers
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Answered in 7 minutes by:
9/28/2017
Technician: UranIT, Network Administrator replied 7 months ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,123
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

Whats wrong with the printer? is this a brand new printer from store or replacement from manufacturer?

Ask Your Own Printers Question
Technician: UranIT, Network Administrator replied 7 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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