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I replaced the black ink carttrig. It still says out of ink.

Customer Question
I replaced the black...

I replaced the black ink carttrig. It still says out of ink

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

HP Envy

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

HP PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Ink was low so I replaced it

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
9/28/2017
Technician: Richard, Technician replied 11 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 48,267
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 11 months ago
Still says instaink problem.
Technician: Richard, Technician replied 11 months ago

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

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Shefin, Printer and Office Equip. Specialist
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